Refund Policy
Supplier Directory
You may request a refund within 48 hours prior to the creation of your user account.
Once your registration details have been issued, refunds cannot be requested.
Any banking fees incurred during the refund process are the sole responsibility of the client.
No refunds will be issued after 3 days from the date of payment.
No refunds or exchanges will be permitted if the specific machinery or product you are looking for is not listed in the directory.
Supplier Sourcing / Product Development / Catalog Collection
You may request a refund within the first 24 hours after the payment is made.
A 100% refund of the service fee will be issued if the PEMEGA team declares an inability to perform the service.
A 30% refund of the sourcing fee will be issued if, following our investigation, the requested equipment or product cannot be sourced.
Any banking fees incurred during the refund process are the sole responsibility of the client.
Supplier Vetting
You may request a refund within the first 24 hours after the payment is made.
A 100% credit note for the sourcing fee will be issued if the manufacturer cannot be satisfactorily vetted.
Any banking fees incurred during the refund process are the sole responsibility of the client.
Procurement Agent
You may request a refund within the first 24 hours after the payment is made.
If the client decides to cancel the procurement operation, administrative expenses ($95 USD) will be deducted from the paid commission.
Any banking fees incurred during the refund process are the sole responsibility of the client.